Refund Policy

At PeakFace we want you to be happy with your purchase. You have 30 calendar days from receiving your order to request a return.

Right of withdrawal

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving the order, without giving any reason. Once you notify us of your decision, you have 14 days to return the product.

Conditions

  • The product must be returned in good condition, with its accessories and, if possible, in its original packaging.
  • You may examine the product as you would in a physical shop. Use beyond that may reduce the refunded amount due to loss of value.
  • Defective or damaged products, or products that do not match your order, are covered by the legal guarantee of conformity.

How to request a return

  1. Email us at asnocliente4@gmail.com with your order number, the product and, if you like, the reason.
  2. We will send you the instructions and the return address.
  3. Please do not send any package before receiving our instructions.

Cancellations

You can cancel your order by emailing us before it has been shipped. Once shipped, the right of withdrawal or return applies.

Damaged, defective or wrong products

Contact us as soon as possible with your order number and, if possible, photos of the product. In these cases return shipping is free.

Exchanges

If you would like to exchange your product for another style, contact us before sending it.

Return costs

In all other cases, return costs will be those stated before purchase and in accordance with applicable law. In the event of withdrawal in the EU, standard shipping costs will be refunded, but not the additional cost of a more expensive shipping method chosen by the customer.

Refunds

We will inspect the product as soon as we receive it and let you know the outcome. The refund will be issued to the same payment method used for the purchase. We may withhold the refund until we have received the product or until you provide proof of return, whichever comes first. The time it takes to appear in your account depends on your bank or payment provider. If a reasonable amount of time has passed and you have not received it, please email us.

For any questions: asnocliente4@gmail.com